To Renew Your Materials by Telephone:

1. Bring the library card that your library materials were checked out on and the materials you wish to renew to the telephone.

2. Dial QL-Renew at 1- 888-542-7259

3. After QL-Renew answers, follow the simple steps the recording gives you to renew your materials, entering the information as requested.

4. QL-Renew will give you the new due date for your materials, which we suggest you write on your checkout receipt or due date slip.

Troubleshooting Tips for Using QL-Renew

• If you have any items that you wish to renew that have a barcode that starts with the letter "T", when you are prompted to type in the item barcode you must substitute the characters *81 for the "T", and then continue by typing the rest of the numbers of the barcode.
• Some materials will not be available for renewal. QL-Renew will tell you if it cannot renew an item. These items will keep their original due date.
• Materials may be renewed only once.
• QL-Renew is not able to renew materials if your library account is delinquent or needs to be updated.
• To avoid overdue fines, remember to always call to renew the items before they are due at the library.
• Be certain to use the same patron barcode that was originally used to check out the materials, or QL-Renew will not allow you to renew materials.
• There will be pauses in the phone renewal process. Your transaction is not complete until you are given a new due date OR advised that your renewal transaction cannot be completed.